Non receipt of your order must be notified to Sensory Direct within 7 days of receipt of your order acknowledgement. If the packaging appears damaged and you do not have time to check the goods you should sign the carriers paperwork and add the word "Damaged". If we are not notified of damage within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the damaged items. You must notify Sensory Direct of any damage within 3 days of the delivery. On receipt of your order please open all packages and thoroughly check the goods for damage as soon as possible. If your order is required urgently or by a certain date, please email and we will do what we can to meet your deadline. We will do our best to deliver your order on time however delivery times are approximate, and we accept no liability in respect of late deliveries. (see FAQ for further courier delivery times). Please note that the estimated delivery times are provided by the courier and we do not have any control or influence over these.
Our despatch team will arrange for all orders before 2pm to be despatched on the same day from our warehouse to our designated courier service.
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Please read our ‘How do I place an order’ FAQ for information on how to do this. A Customer Account will need to be created before placing an order, to use the order tracking service. You can check the status of your order at any time by logging into your customer account via our website.
Despatch will not take place during this time. Please note that we close our warehouse & sales office over all UK Bank Holidays & Christmas Eve through to New Year. Sensory Direct's Weighted Blankets, Lap Pads, Weighted Jackets and other handmade products may take 3-4 working days to be despatched if not in stock. We will endeavour to contact customers whose orders may be affected by any despatch delays. Products that are in stock and ordered before 2pm, Monday to Friday, will be despatched on the same working day. Read more Show lessĮasy to use and efficient with the delivery during difficult times. Given that everyone is working from home the service was above average. They were very helpful and we were able to sort it out. Someone rang me when there was a problem with the delivery address I'd given.
Very good service and their knowledge is brilliant. My daughter loves her blanket, she calls it snuggly blanket. We've been ordering from sensory direct for just over a year my son is a big fan of their stick men chewbuddys they offer a Fast and friendly service, 5* Read more Show less They make walking along the road to school less stressful for my daughter taking the sound of passing cars to "noisy cat purrs" in her words. They do not block a lot of sound but lower levels. Walking along the road to school less stressful.Ĭomfortable, easy for child to put on themselves and adjust, these also fold back down to be compact. Not sure if a Weighted Blanket will work for you? Hire one today
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